Debt Collection
Our experienced team works across a wide range of industries, from professional services, commercial business, trade suppliers, manufacturing, wholesale, retail, through to transport, radio, media and advertising, education, veterinary and healthcare sectors. We understand the importance of maintaining valuable business relationships while ensuring your accounts are paid for in full.
Commercial Business
We recover commercial debts efficiently and ethically, using customised strategies that enhance cash flow, reduce aged receivables, and deliver measurable results—on a no collection, no commission basis.
By combining advanced debtor location tools, skilled negotiation techniques, and clear, consistent communication, we maximise recovery of debts without compromising your reputation. Whether dealing with long-overdue accounts, disputed invoices, or high-value debts, we provide customised solutions that align with your internal credit policies and protect your business interests.
With Custom Commercial Services, you have a recovery partner who is proactive, transparent, and committed to getting results—fast.
Healthcare Sector
In the healthcare sector, debt recovery requires a careful balance of professionalism, empathy, and compliance while protecting your organisation’s reputation and maintaining patient trust.
We understand that healthcare debts are often sensitive, that’s why our team adopts a respectful, ethical approach in every interaction. We strictly adhere to Privacy Act requirements, ACCC debt collection guidelines, and your organisation’s own policies to ensure every recovery action is considerate.
Our strategies are customised to your needs – We use clear communication, transparent processes, and professional negotiation techniques to achieve prompt, sustainable recovery outcomes without damaging patient relationships.
With Custom Commercial Services, you can focus on providing quality care, confident that your accounts are being managed by a trusted, experienced recovery partner.
education and school fees
Our approach is respectful and effective, ensuring that the reputation of your school or educational institution remains intact. We work closely with our clients to customise recovery strategies that align with your policies, communication preferences, and community values.
From private schools and tertiary institutions to training organisations, our team is experienced in managing delicate financial matters with discretion, empathy, and compliance. We provide clear reporting, transparent processes, and a results-driven focus—so you can concentrate on education, knowing your accounts are in capable hands.
Process Serving Services
Service of documents include:
Our process servers are experienced in dealing with a variety of situations, from straightforward deliveries to more complex or sensitive matters. We use a professional, discreet approach to maintain courtesy while ensuring the legal requirements of service are met.
Through our extensive coverage of metropolitan Sydney and regional NSW, we provide timely turnarounds, detailed service reports, and affidavits of service that meet court standards—giving you confidence that the job is done right the first time.
Field Calls and Skip Tracing
We provide professional field call and skip tracing services across metropolitan Sydney and regional NSW, offering a vital face-to-face connection between our clients and their customers.
Our experienced field agents are respectful yet firm, ensuring every visit is conducted professionally, ethically, and in line with legislative requirements.
We understand that each interaction reflects on your organisation, so we act as an extension of your team—protecting your brand while pursuing a resolution.
Field calls are an effective way to: