Council Debt management

Specialising in rates, water, and sundry debt recovery for Local Government councils—compliant, community-focused solutions that improve revenue while maintaining trust and regulatory integrity.
Council Debt Management NSW | Custom Commercial Services

why councils choose us:

  • Approved by Local Government Procurement – Recognised as a trusted and vetted provider, meeting strict procurement, probity, and compliance requirements for NSW councils.
  • Specialised in Local Government Collections – Extensive experience in recovering rates, water, and sundry debts, using a respectful, community-focused approach that preserves resident relationships.
  • Community Sensitivity – Skilled in balancing firm recovery action with empathy, protecting council reputation while ensuring fairness to ratepayers.
  • Regulatory Compliance – Adherence to all legislative requirements, including Local Government Act provisions, ACCC guidelines, and privacy obligations.
  • Customised Recovery Strategies – Customised processes to match your policies, procedures, and community engagement standards.
  • Proven Track Record – Consistently exceeding recovery benchmarks while maintaining low complaint rates and strong community trust.
  • Transparent Reporting – Real-time updates, detailed reporting, and clear communication so finance teams and management are always informed.
  • Local Knowledge – An understanding of regional demographics, payment behaviours, and community expectations, enabling more effective engagement and recovery outcomes.
CONTACT US 1300 853 088

We partner with local councils to provide respectful, results-driven debt recovery solutions for rates, water, and sundry accounts. Our team understands the unique compliance requirements and reputational responsibilities that associated with Local Government Council collections.

  • Early intervention to prevent escalation
  • Reminder letters, phone calls, and SMS notifications
  • Field Calls and Location Searches
  • Transparent communication with ratepayers
  • Customised recovery pathways for effective resolutions
  • Legal escalation when appropriate
  • Sale of land, in accordance with S713